About BabuSpace
Who BabuSpace is, why the platform exists, what makes it different and how the marketplace works.
TERMS & CONDITIONS
Clear terms. Know where you stand.
The policies that apply when you use BabuSpace as a Guest or Host, covering payments, bookings, cancellations, safety, community standards and more.
START HERE
Understanding BabuSpace.
BabuSpace is a marketplace connecting Guests and Hosts. We introduce Guests to Hosts and handle payment, but we do not own, manage, inspect or supply the properties listed on the Platform.
BS-POL-001
PAYMENTS & MONEY
How money moves.
The rules covering payments, fees, charges, taxes and keeping transactions on BabuSpace.
BS-POL-002
Payments Terms of Service
How money moves between Guests, BabuSpace and Hosts, who holds it and who is responsible at each stage.
BS-POL-004Service Fees Policy
What BabuSpace charges, who pays it, when fees are refunded and how pricing is shown before you commit.
BS-POL-005Offline Fee Policy
The limited circumstances in which a Host may ask a Guest for money outside BabuSpace and the charges that are not permitted.
BS-POL-006Off-Platform Policy
What must stay on BabuSpace, what Members are free to do elsewhere and why bookings introduced through BabuSpace stay on the Platform.
BS-POL-007Taxes Policy
Which taxes BabuSpace handles, which taxes Hosts remain responsible for and what information BabuSpace may be required to report.
BOOKINGS, CANCELLATIONS & REFUNDS
When plans change or something goes wrong.
The policies that explain cancellations, refunds, disruptive events, disputes and damage claims for Homes.
BS-POL-010
Cancellation Policy for Homes
How Guest refunds are calculated under the Open, Balanced and Protected cancellation tiers.
BS-POL-012Major Disruptive Events
What happens when an unforeseeable event outside the Guest's and Host's control makes a stay impossible or unlawful.
BS-POL-013Rebooking & Refund Policy
What BabuSpace does when a Host cancels, a property is not as described or another Reservation Issue disrupts a stay.
BS-POL-015Resolution Centre Policy
How money disputes between Guests and Hosts are raised, evidenced, reviewed and appealed.
BS-POL-016Host Damage Protection Terms
How Hosts may recover the cost of Guest damage, the order claims must follow and the limits of BabuSpace's contribution.
HOST RESPONSIBILITIES
Protecting Guest information.
Hosts have responsibilities of their own when they receive Guest information through BabuSpace.
COMMUNITY & TRUST
The standards everyone follows.
Rules designed to keep BabuSpace safe, trustworthy, respectful and welcoming.
BS-POL-017
Reviews Policy
Rules for genuine reviews, reporting reviews, Host responses, ratings and action against fake or manipulated reviews.
BS-POL-018Community Policies
What BabuSpace expects from every Member, including standards around safety, honesty, respect and reliability.
BS-POL-019Content Policy
Rules for Listings, photographs, profiles, messages and reviews, and how prohibited content can be reported.
BS-POL-020Nondiscrimination Policy
The standard every Guest and Host must meet, including how BabuSpace responds when a Member is treated unfairly.
RESPONSIBILITY & LIABILITY
Understanding BabuSpace's role.
Clear information about what BabuSpace is responsible for, what sits with Hosts and Guests, and the limits that apply when something goes wrong.
BS-POL-022
Liability and Exclusions Policy
Where a claim may be made against BabuSpace, where it cannot, what BabuSpace does about fraud, and the responsibilities that cannot legally be excluded.
YOUR INFORMATION
Looking for our Privacy Policy?
The Privacy Centre explains what personal information BabuSpace collects, why we use it, who we share it with and the rights you have over your information.
QUESTIONS ABOUT OUR TERMS?
Contact BabuSpace
We're here to help.
If you have a question about the BabuSpace Terms & Conditions or any of the policies that form part of them, contact us.